Privacy Policy

This privacy policy explains what personal information we keep, what we do with it and the limited circumstances in which we may share your data with others.

This privacy policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes.

The privacy policy has been written to be clear and concise. It doesn’t provide every detail of our collection and use of personal data. We would be happy to provide further information if you have any queries or concerns. If you would like further explanation please contact us using the contact detail below.

Who are we?

Green Lane Veterinary Centre and Castle Veterinary Clinic

What information is collected from you?

We may collect and store your name, address, telephone number and email address. We may also collect CCTV data.

How information about you will be used?

We may use the information you supply to us in a number of ways:

Who do we share your information with?

We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.

Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples -In these circumstances, we will share only the data required to provide the service.

We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.

We may also be required to share your information with insurance companies when processing pet insurance claims. This is necessary to allow you to claim on pet insurance policies.

How long do we keep your information?

We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.

Your preferences

If you would not like to receive reminders about products and services you have purchased from us (for example vaccination or worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.

We will not send you promotional material about other products and services we offer or our newsletters unless you have given your consent to receive these messages. You can update your preferences at any time by contacting the practice by telephone or in writing at any time.

Your personal rights

Complaints

If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to: Green Lane Vets, 5 Green Lane, Chester CH4 8LS

If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.

Further information can be found at www.ico.org.uk/concerns

Terms of Use

Copyright Statement

Your agreement to the terms of use of this site

Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.

This website is offered to you as a free service to you. Your use of the this website constitutes your agreement to all the terms of use contained in this document and the Privacy Policy which forms part of these terms of use.

Whilst the website is a non-transactional website we do endeavour to supply you with information regarding our range of services and, should you wish to order any services, you can e-mail us your requirements so that we can advise you as to the price and availability of our services. However, the information that we provide on this is for the purposes of information only and we accept no liability for any loss arising as a result of reliance on the information contained on this website.

While we try to ensure that all the information we provide on this website is accurate, errors may occur and we accept no liability for such errors. If we discover an error we will amend this website as soon as reasonably possible.

Your use of the content provided on this website is subject to the terms of this Copyright Statement.

This website is owned by us and is protected by copyright, database rights and other intellectual property rights. You acknowledge that all copyright, trademarks and all other intellectual property rights (registered or unregistered) used in providing this service shall remain the property of ourselves, our subsidiary and associate companies or licensors, as appropriate, at all times.

You shall not copy, adapt, exploit or otherwise use the information contained on this website in any way, save for the downloading and temporary storage of one or more of this websites pages for the purposes of viewing on a personal computer or terminal.

For the avoidance of doubt you shall not be entitled to reproduce, permanently store, or retransmit the contents of this website without our prior written consent.